An Outage at AWS Causes Errors and Slow-Loading Pages at Canvas LMS

IBL News | New York

The massive Amazon Web Services (AWS)’s outage that occurred on Tuesday, December 7, in the U.S. impacted Canvas LMS, among other companies, such as Netflix or Venmo. The users of Canvas LMS experienced errors and slow-loading pages.

Instructure, the publicly-traded company behind Canvas LMS — which hosts over 30 million learners today —, admitted a “degraded performance.”

“To those impacted, we hear you & know this is frustrating,” said the company. “We’ve appreciated your patience during this stressful time. We are seeing improvements as the day has progressed and hope to be fully restored soon.”

Other products of Instructure, such as Portfolium and MasteryConnect, were also affected.

Yesterday, Wednesday, Dec. 8th, Instructure reported via Twitter that “after being stable overnight, we’re back to all systems go this morning.”

Many more EdTech companies, such as TopHat, Tableau, or Kaltura, were also impacted.

Thanks for the patience while we worked with AWS to resolve yesterday’s incident. After being stable overnight, we’re back to all systems go this morning! pic.twitter.com/FvVZdrrUWr

— Canvas LMS (@CanvasLMS) December 8, 2021

Instructure & its hosting platform AWS is experiencing degraded performance that is impacting Canvas & other Instructure products in the Americas. We’ll keep you updated as we have additional information to share. You can check our status page for updates: https://t.co/lC9pFX9lmr pic.twitter.com/MwzOUftPb3

— Canvas LMS (@CanvasLMS) December 7, 2021