Salesforce Uses AI for Producing Half of its Software Engineering, Reaching a 93% Accuracy

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IBL News
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IBL News | New York

Salesforce is using AI tools for 30% to 50% of its software engineering and customer service work, reaching a 93% accuracy, according to its CEO, Marc Benioff.

The San Francisco-based software company is currently selling an AI product that promises to handle customer service tasks without human supervision.

This automation is another example of a large company replacing labor with AI tools.

Recently, executives at Microsoft Corp. and Alphabet Inc. revealed that AI is producing about 30% of new computer software code on some projects at their companies.

“All of us have to get our heads around this idea that AI can do things that we were doing before,” Benioff said. “We can move on to do higher-value work.”