Microsoft’s Copilot in Teams Chat Summarizes Key Information and Writes Follow-Up Emails

IBL News | New York

Microsoft announced that, beyond its initial version of March, new capabilities on its Copilot for Teams Phone (both VoIP and PSTN calls) and Teams Chat.

Users can get real-time written summarization and insights on phone and chat conversations, with draft notes and highlighted key points, such as names, dates, numbers, and tasks.

An example of the Microsoft 365 Copilot on Teams points out how this tool summarizes a customer’s talk as he speaks, capturing his relevant questions and feedback while it suggests the next steps and writes a follow-up email.