IBL News | New York
Walmart’s CEO Doug McMillon said on the Q2 financial earnings call with analysts last week that the company is using AI to dramatically improve its productivity and save money, finding “tangible ways” to leverage this technology to improve customer, member, and employee experiences.
The multibillion-dollar company is exploring generative AI in all areas of its business ops.
One area where Walmart uses its product catalog is its product catalog, where multiple LLMs are being implemented to update and improve over 850 million product catalog entries 100 times faster than human-led methods.
“Without the use of generative AI, this work would have required nearly 100 times the current headcount to complete in the same amount of time, and for associates picking online orders, showing them high-quality images of product packages helps them quickly find what they’re looking for,” McMillan said.
Also, customers can now use AI-powered search and a new shopping assistant on Walmart’s app and website—it even provides advice for questions like “Which TV is best for watching sports?”
Walmart Inc. plans to continue experimenting with AI globally across all parts of its business.
