IBL News | New York
Salesforce, the leading CRM company, is preparing the launch of Agentforce 2.0 for February 2025, an AI toolset featured by the company as the “digital labor platform for building a limitless workforce for the enterprise.”
It’s a complete AI system for augmenting teams with autonomous AI agents in the flow of work.
An example is the agents for Skills for Sales Development and Sales Coaching, with pricing starting at $2 per conversation.
With its release, Salesforce introduced a library of pre-built skills and workflow integrations for rapid customization and the ability to deploy Agentforce in Slack.
Marc Benioff, Chair and CEO of Salesforce, said, “We’re seamlessly bringing together AI, data, apps, and automation with humans to reshape how work gets done. Agentforce 2.0 cements our position as the leader in digital labor solutions, allowing any company to build a limitless workforce that can truly transform their business.”
Agentforce 2.0 features a library of pre-built agent skills, spanning CRM, Slack, Tableau, and partner-developed skills on the AppExchange.
This latest release empowers customers to extend Agentforce to any system or workflow using MuleSoft to create low-code workflows that span any system.
It also features an enhanced Agent Builder capable of interpreting natural language instructions, such as ‘Onboard New Product Managers,’ to auto-generate new agents. These agents seamlessly combine pre-made skills with custom logic built in Salesforce, offering unparalleled flexibility and speed.
Agentforce includes Tableau Skills for analytics and insights.
