IBL News | New York
Salesforce Inc. said it signed deals to install AI agents at more than 200 companies, including Accenture, Adecco Group, FedEx Corp., and IBM.
Experts predict that agents will become more widespread in the first quarter of 2025, reshaping workforces at companies.
Agents are AI tools that can handle multistep, repetitive tasks like onboarding clients, approving expenses and other administrative tasks, and answering customer service requests, all with minimal human supervision.
“This is really the rise of digital labor,” Salesforce CEO Marc Benioff said.
“Agents are the next giant breakthrough,” said OpenAI’s CEO Sam Altman. “An agent acts like a really smart senior coworker with whom you can collaborate on a project,” he added.
Salesforce launched its agent product, “Agentforce,” two months ago, while OpenAI is set to unveil an agent at a research preview in January.
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